Microsoft Dynamics CRM Technical Support


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Home > Microsoft Dynamics CRM > Why Choose Preact for Microsoft CRM > Microsoft CRM Technical Support

Microsoft Dynamics CRM
User Support

Microsoft CRM Specialist

PreactCover for Microsoft Dynamics CRM user support gives you the reassurance of being able to speak to an expert whenever you need CRM help.

Combining a wealth of CRM knowledge and development expertise with a friendly, professional approach our technicians offer help to resolve any related MS Dynamics issues for CRM Online, CRM 2011 & v4.

With capability for remote access support we'll answer your support questions, fix issues, minimize downtime and help everyone achieve the maximum benefits from Microsoft Dynamics CRM.

In addition to our regular user support we also provide the enhanced value of managed CRM support which includes up to 10 hours of CRM technical and training consultancy every month. READ MORE

PreactCover user support:

Expert support from our Microsoft Gold accredited technicians
The reassurance of working with an experienced business partner with over 15 years expertise of supporting CRM users & helping teams gain value from their CRM project
Remote access support - we'll connect to your desktop to quickly resolve issues
Easy access to a team of friendly, commercially aware technicians who understand your system
Unlimited 0800 free-phone help with Microsoft Dynamics CRM during normal office hours - no premium rate lines
Free support portal - log new CRM issues & track progress online
Dedicated support for Microsoft Dynamics CRM v4 and 2011

PreactCover support goes beyond break-fix help to address all Microsoft Dynamics CRM user support requirements.

We ask for feedback every time we close a CRM support case. In the 12 months to August 2011 over 96% of our customers rated our support service as 'excellent'.

Need help with Microsoft Dynamics CRM? Why not contact us or call 0800 381 1000 to learn more about our user support.

Managed CRM Support

Preact CRM Fusion managed support gives you extended help with Microsoft Dynamics enabling you to schedule as many as 10 hours of CRM consultancy services every month.

By combining unlimited usage support with up to 10 hours of Dynamics CRM consultancy each month you'll be able to increase the development of your database and user skills over several months and ensure that momentum is sustained beyond its initial rollout. READ MORE

Schedule CRM Fusion time each month and drive increased value from Microsoft Dynamics by developing through:

Database design & customisation
Creating bespoke CRM reports
Bespoke database development
Creating automated CRM processes
Data import
Extending CRM by adding customised entities
User training
+ much more

What our CRM customers say

MS DYNAMICS CRM USER
SUPPORT INCLUDES HELP WITH

Configuring Dynamics CRM
CRM data transfer
Customising CRM layouts & views
Building advanced searches
Automated workflows
Service management tools
Marketing campaign tools
Sales automation functionality
Managing user accounts
Territory management
Changing security profiles
Configuring CRM goals
Mobile access & synchronisation
Reports & business intelligence
Database maintenance
Mail merging & templates
Integration with other systems
Extending CRM with custom entities
General CRM advice
+ much more

'My experience with all of your support staff has been outstanding. Their knowledge and ability to resolve the setup problems that I was experiencing was refreshing. Without exception the best helpline service that I have received.' Commodity Chemicals

'Excellent communication from your team. The knowledge and support of your team is excellent. Calm patient staff who listen to your needs and work with you to ensure the database works to meet your needs both on a daily basis and reporting.' Marie Curie Cancer Care

‘We could not be happier dealing with Preact. Every one of our requests (some of them complex) have been resolved to our complete satisfaction in a professional and courteous manner.’ Learning Ireland

‘I would like to say it is always a pleasure to call you with my CRM questions. I would base my recommendation on the great quality of service you have always given us and recommend Preact as the company to go to.’ London Film School

'Everyone I have spoken to has been a delight and the fact you wait on the phone while I try out the solution and do not try to rush me or get me off the phone is good.' Digicorp

'I have always been very satisfied with the tech support service from Preact - always prompt, professional and the support staff are extremely knowledgeable across a wide area' Sola Lighting

'I am very satisfied with the overall experience with Preact. We have several other companies chasing me for our business and I kept with Preact because of the service I have received.' Eton Travel