Microsoft Dynamics CRM 2011 CRM Fusion Managed Support

CRM Fusion managed support from Preact is a low cost, flexible way to get extended help with Microsoft Dynamics CRM.

Preact CRM Fusion managed support gives you access to all the essential resources you'll need to develop your CRM database and user skills on an ongoing basis. This includes up to 10 hours of Microsoft Dynamics consultancy each month that you can allocate to any CRM related requirements.

By enabling you to prioritise and phase the development of your Microsoft Dynamics implementation, our managed support is the ideal solution in combination with our Quick Start Packages so you can to get up and running quickly and achieve sustained results with CRM.

You can start with a small scale implementation of Microsoft Dynamics CRM and expand this over several months with the extended resources of Preact CRM Fusion. It's also a great option to ensure your CRM project maintains momentum or to increase results from your present system.

With CRM Fusion you're in control to decide where time is best allocated.

With unlimited usage technical support and up to 10 hours of consultancy each month our team will proactively work with you to help identify where time is best allocated to gain the biggest improvements from your database.

CRM Fusion is perfect if you don't want to commit to paying the total up front cost of a bespoke CRM implementation.

CRM Fusion includes:

Up to 10 hours of CRM consultancy every month

Choose from a huge range of our professional CRM technical and training services every month to develop your Dynamics CRM database or phase your implementation including: Bespoke database development Database design & customisation Writing bespoke CRM reports Data import User training Creating automated CRM processes Microsoft Dynamics CRM change requests Extending CRM by adding customised entities Microsoft Dynamics CRM server configuration + much more

	Dynamics CRM User Support
	Avoid downtime with easy access to unlimited usage technical help on all MS Dynamics CRM related issues. Our accredited technicians provide expert support and guidance to help you answer questions and improve processes that will achieve better results with Microsoft Dynamics CRM. High quality support from one of the UK's most experienced CRM consultancies Unlimited usage phone and remote dial in help with Microsoft Dynamics CRM Telephone support on our 0800 free-phone number by email Reliable access to a team of experienced technicians who understand your business and your CRM system Friendly, knowledgeable CRM specialists who will help you achieve more with MS Dynamics CRM
	'Hats off to Preact! They’ve been extremely supportive and flexible in working with us. As consultants ourselves, we recognise with Preact the key ingredients for a successful consultant / client relationship – trust and ability' Van Fleisher, Renoir Group

Managed CRM Support for just £750 per month

At just £750+VAT per month CRM Fusion represents outstanding value for access to a wealth of specialist CRM resources and consultancy advice that will help you achieve rapid and sustained success with Microsoft Dynamics CRM.¹

With benefit of scheduling regular CRM consultancy expertise every month to develop your CRM and technical support all Dynamics CRM users can benefit from an affordable service that helps you deliver bottom line profit from CRM.

Through the combined benefits of specialist support and expert consultancy time CRM Fusion is a cost effective solution that will help you develop increasing success from your CRM database.

Compared to the regular cost of annual phone support, one-off CRM consultancy work and change requests Preact CRM Fusion offers tremendous ongoing value for achieving sustained results with MS Dynamics CRM.

What happens if all 10 hours aren't used each month?
With the extensive Microsoft Dynamics CRM training, technical & consultancy help that's available through CRM Fusion managed support there are almost limitless ways that we can improve you achieve positive results with Dynamics CRM.

CRM Fusion is highly flexible so if you don't use all your allocated consultancy time you can rollover any remaining time to the next month.

Does it matter how many Dynamics CRM consultancy sessions are scheduled each month?
There's no restriction on the frequency and volume of CRM Fusion consultancy requests made each month, subject to a maximum of 10 hours per month. For example, you could utilise time in a series of 1 hour sessions or carry out five separate 2 hour consultancies covering technical, training and CRM advice. Time can be allocated for any MS Dynamics CRM related requirements.

How is Microsoft Dynamics CRM consultancy time scheduled?
Technical work, training, change requests and other Dynamics CRM consultancy can be scheduled simply by calling our technicians who will typically be able to deliver this within 1-2 business days. Before undertaking the work we'll provide an estimate of the length of time this will take up enabling you to prioritise requirements and make best use of your allocated time.

Is there a minimum term?
A minimum Preact CRM Fusion term of 3 months applies.

What happens if I need more than 10 hours of Dynamics CRM help each month?
With CRM Fusion unused time can be rolled over. If you need less time one month but more hours next month CRM Fusion offers the flexibility to spread accrued hours without losing unutilised time.

If you need to schedule additional CRM consultancy on top of your accrued hours additional time can be ordered at additional cost.

¹ Prices applicable for up to 50 Microsoft Dynamics CRM users only. Price on application for subscriptions on 50+ Microsoft Dynamics CRM users. CRM Fusion subscriptions are payable in advance by monthly direct debit. Minimum 3 month term applies. All consultancy work is undertaken by phone &/or remotely through web based dial-in access. On-site Microsoft Dynamics CRM work can be delivered, travelling time will be billed separately or deduced from the total monthly allocated capacity. All consultancy time must be scheduled in advance. Customer sign-off is required following completion of all consultancy and training work to confirm the time utilised.