ACT! Technical Support
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Minimise time resolving ACT! database issues and searching for help.
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PreactCover for ACT! provides the reassurance of being able to speak to an expert whenever you need help with ACT!
Combining a friendly, professional approach our technicians help users minimize downtime by quickly resolving ACT! issues and answering questions. Through remote dial-in technology we can log on to your system, with permission, to quickly identify and fix any ACT! related issues.
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We Offer Clients
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Phone support provided by our own ACT! technicians
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Remote access support - we can connect to your desktop to resolve issues online
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Easy access to a team of experienced technicians who understand your system
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Unlimited usage ACT! phone help on an 0800 free-phone number
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Friendly, knowledgeable staff who will help you achieve more with Sage ACT!
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Extra free services including ACT! licence key registration, replacement ACT! CDs and ACT! database layout appraisal
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The reassurance of support from a multiple award-winning Sage ACT! Business Partner of the Year & 2011 winner of the Sage Circle of Excellence
Our ACT! Support Packages
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Preactcover for ACT! unlimited phone & remote dial in support.
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PreactCover Reserve in case of need support. Help with up to 5 new support cases over 12 months for one a flat fee (applicable for 3+ ACT! users).
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▸ Installing Sage ACT!
▸ Importing data
▸ Customising the ACT! layout
▸ Customising ACT! fields
▸ Performing mail merges
▸ Configuring ACT! with Outlook
▸ Managing ACT! user accounts
▸ ACT! database synchronisation
▸ ACT! reports
▸ Database maintenance
▸ Using MS Word templates
▸ much more |
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We Support
We support all recent versions of ACT! including: ACT! 2012, ACT! 2011, ACT! 2010, ACT! Premium & ACT! 2008.
What Our ACT! Customers Say
We ask for feedback every time we close a support case. In the 12 months to August 2011 over 96% of our customers rated our support service as 'excellent'.
A selection of comments about our ACT! support team:
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'I'm delighted that you have won the 2011 Sage Circle of Excellence award, which is so well-deserved. I'm really pleased that we have Preact to turn to when we need ACT! Premium support.' John Lewis Partnership
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'My experience with all of your support staff has been outstanding. Their knowledge and ability to resolve the setup problems that I was experiencing was refreshing. Without exception the best helpline service that I have received in 19 years of working on a computer.' Commodity Chemicals
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'I like the continuity of staff - always good to speak to someone you know!' Conference Centres of Excellence
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'Excellent communication from your team. The knowledge and support of your team is excellent. Calm patient staff who listen to your needs and work with you to ensure the database works to meet your needs both on a daily basis and reporting.' Marie Curie Cancer Care
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'We like the fact that you are always on the end of the phone. We also appreciate your technicians understand our system.' Stephen Beagent Associates
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'I have always been very satisfied with the tech support service from Preact - always prompt, professional and the support staff are extremely knowledgeable across a wide area' Sola Lighting
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'I am very satisfied with the overall experience with Preact. We have several other companies chasing me for our business and I kept with Preact because of the service I have received.' Eton Travel
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'We purchased ACT! support from Preact after some poor experiences with other vendors. You were recommended to us by colleagues in the UK. We're delighted because the service has never been short of first class. We're highly impressed with your team's ability to quickly resolve our issues and provide us with the answers to ACT! questions. It's a pleasure to speak to speak to a professional team that understands our requirements - don't change a winning formula!' Scope Benelux
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'Just wanted to say that Jeff is great, so knowledgeable and polite - as are the whole of the Preact Support Team. Any problems or questions are dealt with swiftly and a resolution is always found. If someone is looking for ACT! Support then they should take it with Preact as the service is absolutely superb.' Prodec
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'Thank you for your excellent support. I know that I have probably created the more ACT! support calls than any other company over the past few months, but the support received has been positively brilliant so far.' Paraplanning
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'The case is handled with professional manner! We are very impressed with Craig's prompt reply as I always receive his reply email after 1 or 2 minutes after my email has just been sent! The response is very efficient with clear instruction.' Project Fire
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'The remote login to my machine is great as it allows me to see what the person is doing and is much quicker than being given instructions.' Pepco
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'Everyone I have spoken to has been a delight and the fact you wait on the phone while I try out the solution and do not try to rush me or get me off the phone is good.' Digicorp
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'Friendly, professional service. The technician I spoke to knows his job well yet doesn't make the customer feel stupid. I wish other companies took this approach.' PLA Soft Drinks
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'We are very impressed with the service from and knowledge of Preact technical support staff.' Care & Repair Forum Scotland
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'Kyle Mckie gave me an excellent service in the way he listened to our problem, tried to fix it, gave extra advise and concluded to a satisfactory finish. He was very polite and cared about our problem and really wanted to help.' Albany Real Estate
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'The follow up -everything is emailed across so you know it's being actioned and then a questionnaire of the person comes across to show comments are valued.' Mass Information Systems
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Arrange ACT! Support
To discuss your Sage ACT! database support requirements and to request a quotation call us on 0800 381 1000.
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